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Now, I think that's pretty sucky that they sent me an email to which I can't respond. But, OK. I don't want to start a dialogue, I just want to get off their list. So, I click the unsubscribe link.
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.OK, seriously? I was all over the link clicking idea, but making me log in? I guess they wouldn't want any evil-doers to whom I had innocently forwarded the email masquerading as me and unsubscribing.
Remember this is an airline we're dealing with. This is a business that thinks it's a good idea to give you an 8-character alphanumeric code which you can remember instead of, say, your name in order to retrieve reservations. So, when I go to the login page, I'm faced with
I have to know my AAdvantage number; if I want to unsubscribe and I don't have my AAdvantage number, apparently I can register for a new one, and then unsubscribe. I was a little annoyed that Southwest made me reenter my email address to get it unsubscribed. Now, I see the bar they were trying to clear.
Now, American Airlines doesn't send me my AAdvantage number when it sends these things out. As a good air traveler, I'm supposed to have my customer lockin number tattooed in reverse on my forehead, so that I can just read them in the mirror whenever I'd like. So, now I have to log in to Travelocity and retrieve my AAdvantage number. This is annoying because my stored authentication information isn't on the new computer. I would have had to reenter them anyways at some point, but American Airlines thinks now is a good time.
So, I try to guess which password I used for Travelocity. Nothing funner. It turns out that Travelocity lets you use a login name or an email address, but you have to commit -- you can't log in with either one like at Craigslist. Now, you might think that blaming American Airlines for Travelocity's authentication is unfair, but the point is they insist that I go through something painful to retrieve my AAdvantage number.
I don't just need my lockin number, though. I need my password. After entering it wrong, I get Your password is case sensitive and must be 6-12 numbers and/or letters, my old buddy the incremental password rule. So, now I can click some radio buttons and unsubscribe from
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just wanted to hear from American Airlines less. I just unsubscribe from everything.
I get a follow-up email
NET SAAVER FARES
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So, they're not sure exactly what I did, but suspects that someone logged in to their web site with my authentication information and changed one of my 'contact preferences.' They do allow the possibility that I unsubscribed, and if so they'll get to that in the next few weeks.
Why ten days? Their staff psychologists probably estimated that no one is going to recommend this painful unsubscribing experience after ten days, and they don't actually have to do anything.
We'll see.
9 comments:
I hate the whole "10 days to unsubscribe you from spam e-mail" policy that many companies have. This is supposed to be a database transaction, people -- it should take 10 *seconds*, not 10 *days*.
"10 days" seems to be the magic number for "not long enough to seem outrageous, but long enough that they'll forget that they tried to unsubscribe". And indeed, I've had to unsubscribe multiple times from a single credit card company's e-mails, always with the alleged 10-day processing period...
I would unsubscribe from anything this pig line offered. Their pilots are stupid and sit in the cockpit with their porn dreaming of having hot women while banging dumb stews, while the real FAs bust their asses. This is a loser airline and any employee who is good or wants a paycheck gets shafted. I think it is a requirement that you screw the pilots to have a job.
Thanks for your input, and welcome to the blog! For the record, whatever it's faults, I doubt that employees are required to have sex at all, much less with someone in particular.
Rionn,
I have met some of the AA pilots out of O'hare and believe me it is true. They have actually been in my home and have left snot and other horrible bodily fluids all over. They are pigs. The false persona of pilots needs to stop. There are excellent pilots out there who are good human beings, but believe me the pigs I met are just slobs. They have fake FAs who wear the uniform so they can have sex with them whenever they want. I think the real, hard working employees are suffering horribly at the hands of greedy management. Something very suspicious about an airline that has planes grounded that have missed routine maintenance while the execs placed huge bonuses in their pockets. I hope one day someone uncovers what is really going on behind the lines with this airline. When they say 9/11 was an inside job, I believe it after having met these slobs.
...Thanks for coming by the blog.
Rionn Fears Malechem and RFM Industries, incorporated, take no responsibility for comments posted to our blog entries by site visitors.
And, for the record, I'm still undecided as to whether 9/11 was an inside job. I'll allow the possibility, but I'm a LIHOP.
Rionn,
I felt the same way as you about 9/11 and then I met some of the AA pilots; the meeting changed my mind. Not every person who works within the airlines cares about its future. Some have another agenda. Sure maybe Osama was involved, but someone on the inside had to help. Who taped the box cutters to the seats? As you wrote, anything is possible.
Rionn,
Also, I have read that Hitler staged a similar attack on his country prior to his dictatorship to aid in bringing a facist government.
Rionn,
Just for the record, I am not blaming Bush for 911. I don't think he was behind it.
Thanks for coming by the blog!
And, again for the record, I believe Anonymous is referring to the Reichstag fire.
Similarly to 9/11, this incident was used as an excuse for extending executive power. Similarly to 9/11, it is not clear if members of the ruling party were actually complicit, or just took advantage of an incidental occurrence.
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